Refund Policy

Effective Date: November 26, 2025

Flight Price Compare Center (“we”, “us”, or “our”) is committed to handling refund requests fairly and transparently. This Refund Policy outlines when refunds may be available, how to request a refund, expected processing times, and what to expect if your booking was made through a third-party provider or airline. Please read this policy carefully — refund eligibility is usually governed by the rules of the ticket-issuing provider.

1. Scope & Overview

Flight Price Compare Center acts primarily as a fare discovery and comparison platform. In many cases we will direct you to an airline or partner booking page to complete your reservation. When a ticket is issued by an airline or a third-party provider, that issuer’s fare rules, cancellation policies, and refund procedures determine entitlement and timelines. We assist customers by submitting refund requests, tracking progress, and relaying provider responses, but final decisions and timing rest with the ticketing provider.

2. When Refunds May Be Available

Refunds may be available under the following common circumstances:

• The ticket was purchased as a refundable fare according to the fare rules at time of booking.
• The airline or provider cancels the flight or makes a significant schedule change that materially affects your itinerary.
• Provider insolvency or regulatory action that requires refunds.
• Exceptional circumstances accepted by the provider — for example verified medical emergencies or other documented events that the issuer’s policy recognizes as a valid reason for a refund.

3. When Refunds Are Not Typically Available

Refunds are commonly not available for:

• Deeply discounted or promotional fares explicitly marked as non-refundable at purchase.
• Third-party fees, convenience charges, or non-refundable taxes imposed by other vendors.
• No-shows or failure to comply with the provider’s check-in and boarding requirements, unless the provider agrees otherwise.

4. How to Request a Refund

To initiate a refund request, follow these steps to help us process your case efficiently:

1. Gather booking details: booking reference (PNR/confirmation number), passenger name(s), travel dates, and any supporting documentation (medical certificates, provider notices, screenshots).
2. Email our refunds team at refunds@flightpricecomparecenter.com with the subject line: Refund Request — [Booking Reference]. Attach all relevant documents.
3. Or submit your request via the Contact page and choose “Refund Request” as the reason. Attach files where possible.
4. Once we receive your request, we will confirm receipt and validate the booking details before forwarding the request to the ticket-issuing provider for adjudication.

5. Processing Times & What to Expect

After forwarding a validated refund request to the provider, processing times vary based on the airline or partner and the payment method used. Typical timelines are:

• Provider review and decision: commonly 7–21 business days but may be longer during high-volume periods or significant industry disruptions.
• If approved, refund posting to the original payment method: generally 7–30 business days depending on the card issuer or payment processor.

We will notify you by email when the provider responds. Please note Flight Price Compare Center cannot control delays caused by banks, card issuers, or third-party processors.

6. Amounts, Deductions & Fees

Refund amounts may be reduced by applicable airline cancellation fees, non-refundable taxes, or other provider deductions. If a provider deducts fees, we will share the provider’s breakdown. Flight Price Compare Center may charge an administrative handling fee only when explicitly disclosed at the time of submission or in communications; any such fee will be clearly communicated before you confirm a request.

7. Alternative Remedies

Providers sometimes offer alternatives to cash refunds, such as travel credits, vouchers, or rebooking options. If a provider issues a voucher instead of a cash refund, we will notify you and provide details about validity and redemption. You may accept or decline such alternatives, but acceptance may affect your ability to seek a cash refund later depending on provider terms.

8. Disputes & Chargebacks

If you believe a refund was wrongly denied or delayed, contact refunds@flightpricecomparecenter.com so we can escalate the matter with the provider. If escalation does not resolve the issue, you may consider filing a dispute with your payment card issuer. Chargeback processes have strict deadlines and documentation requirements, so we recommend attempting to resolve the dispute through provider and Flight Price Compare Center channels first.

9. Currency & Exchange Rates

Refunds are typically issued in the currency used for the original purchase. If a refund involves currency conversion, exchange rates and fees applied by banks or processors may affect the final amount you receive.

10. Contact & Support

For questions about refund status or to provide additional documentation, email our refunds team at refunds@flightpricecomparecenter.com or use the Contact page. Please include your booking reference in all communications to expedite handling.

Thank you for using Flight Price Compare Center. We are committed to assisting you professionally and transparently during the refund process and will do our best to obtain a fair resolution on your behalf.